BlackBerry KeyOne fails durability test

For those who are unaware, there is a YouTube channel called JerryRigEverything, whose sole purpose is too test the limits of newly released smartphones. The channel owner is named Zack Nelson. Every now and then, Zack pulls out a smartphone of his choosing and subjects it to a series of tests, from scratching the screen to test the hardness, exposing the display to fire, up to bending the phone to test its build quality.

The phone companies have taken notice and it has become some sort of a rite of passage for their phones not to be part of “JerryRigEverything’s shelf of shame”. So far, in two years, only 6 out of the 70 phones that had been tested are sitting there. It has been a while, but it looks like another phone will be inducted, in the form of TCL’s BlackBerry KeyOne. Check out the video below.

As you have seen, while the KeyOne’s screen won’t scratch as much, it will however, immediately pop out, with little pressure applied. Reports from other users with their KeyOne’s screen popping out has caused concerns and has potential buyers questioning the durability of BlackBerry’s latest flagship device. TCL, the company now responsible for the Blackberry line of mobile phones has already issued a statement;

“TCL Communication has a long-standing track record of delivering high-quality devices to our customers around the world, and the BlackBerry KEYone is no different. To ensure the highest quality in the BlackBerry KEYone, we used strong, durable premium materials and conducted rigorous stress tests on the device throughout the product development cycle to meet the real life use standards our customers demand. While the BlackBerry KEYone is being met with great enthusiasm, we are aware of the concerns around potential display separation on the device. Out of the thousands of BlackBerry KEYone smartphones that have been shipped and sold globally, only a very small handful of customers have reported this kind of issue.

Our teams are actively examining additional adhesive measures that might further strengthen and eliminate any possibility of display separation occurring. If a customer does experience this, they’re encouraged to contact us for a device warranty replacement.”

It’s good to hear that TCL already acknowledged the problem and ensured the public that the Blackberry KeyOne is a durable and a premium device worth your money. They are also assuring existing users that they will immediately replace the units that exhibited the said issue.


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